Privacy Policy

Last Updated: August 2026

Welcome to DYSTNCT.

This Privacy Policy explains how Rejuva Healthcare (a Sole Proprietorship) ("Rejuva Healthcare", "we", "our", or "us"), the owner and operator of the DYSTNCT brand and website, collects, uses, stores, shares and protects your personal information when you visit our website, purchase our products, contact our customer support team or otherwise interact with us.

At DYSTNCT, we believe that trust extends beyond the products we create. Protecting your personal information is an important part of that commitment.

This Privacy Policy has been prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), and should be read together with our Terms & Conditions, Shipping Policy and Return & Refund Policy.

By accessing or using our website, placing an order or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

The DYSTNCT website is owned and operated by:

Rejuva Healthcare (a Sole Proprietorship)

Operating Brand:

DYSTNCT

Website:

www.dystnctwellness.com

Customer Support:

support@dystnctwellness.com

Registered Office:

516 3rd Floor, Deep Plaza Complex, Civil Lines, Opposite District Court, Gurugram Haryana 122001

Throughout this Privacy Policy, references to "DYSTNCT", "we", "our" or "us" refer to Rejuva Healthcare unless the context otherwise requires.

This Privacy Policy applies to information collected through:

• Our official website
• Customer purchases
• Customer support interactions
• Newsletter subscriptions
• Marketing communications
• Website analytics
• Contact forms
• Promotional campaigns
• Social media interactions where applicable

This Privacy Policy does not apply to third-party websites or services that may be linked from our website. Such services operate under their own privacy policies.

Depending on how you interact with us, we may collect different categories of information.

This may include:

• Full name
• Email address
• Mobile number
• Date of birth (where voluntarily provided)
• Gender (where voluntarily provided)

When placing an order, we may collect:

• Shipping address
• Billing address
• Landmark details
• City
• State
• PIN code

We may collect information relating to your purchases, including:

• Products purchased
• Quantity ordered
• Order value
• Discount codes used
• Order history
• Transaction status
• Refund or replacement history

Payments on our website are processed securely through authorised third-party payment gateway providers.

For security reasons, Rejuva Healthcare does not store your complete:

• Debit card number
• Credit card number
• CVV
• UPI PIN
• Internet banking credentials
• Other sensitive payment credentials

We may receive limited transaction-related information such as:

• Payment status
• Transaction reference number
• Payment method used
• Timestamp
• Order reference

This information is used solely for order processing, reconciliation, customer support and legal compliance.

When you visit our website, we may automatically collect certain technical information including:

• IP address
• Browser type
• Browser version
• Device type
• Operating system
• Screen resolution
• Preferred language
• Time zone
• Referring website
• Pages visited
• Time spent on pages
• Navigation behaviour
• Click interactions
• Date and time of access

This information helps us improve website functionality, diagnose technical issues and understand website performance.

Where you choose to receive marketing communications, we may collect:

• Newsletter subscription status
• Marketing preferences
• Email engagement
• Campaign interactions
• Survey responses
• Product interests

You may withdraw your marketing consent at any time.

When you contact us through email, contact forms, customer support or social media, we may collect:

• Your communication
• Customer support history
• Feedback
• Reviews
• Images voluntarily shared with us
• Attachments provided during customer support interactions

When you browse our website, certain information may be collected automatically through technologies such as cookies and analytics tools.

This may include:

• Website pages viewed
• Products viewed
• Cart activity
• Session duration
• Device identifiers
• Approximate geographic location derived from IP address
• Browser behaviour
• Website interactions

Such information helps us understand how visitors use our website and allows us to improve user experience and website performance.

Certain information is provided voluntarily by you, including when you:

• Place an order
• Subscribe to our newsletter
• Contact customer support
• Submit a product review
• Respond to surveys
• Participate in promotional campaigns
• Join waitlists
• Create an account (if applicable)

You may choose not to provide certain information. However, doing so may limit your ability to use certain features or complete purchases.

We collect and process personal information only for legitimate business purposes, including:

To:

• Process purchases
• Verify payments
• Dispatch orders
• Coordinate deliveries
• Process refunds
• Handle replacements
• Provide customer support

To:

• Send order confirmations
• Share shipping updates
• Respond to customer enquiries
• Resolve complaints
• Provide service notifications

To:

• Improve website functionality
• Analyse customer behaviour
• Improve navigation
• Enhance user experience
• Identify technical issues
• Improve product presentation

Where permitted by applicable law or where you have provided your consent, we may use your information to:

• Send newsletters
• Inform you about product launches
• Share educational wellness content
• Inform you about offers and promotions
• Recommend products that may be relevant to your interests

You may opt out of promotional communications at any time using the unsubscribe link included in our emails or by contacting us directly.

We may use information to:

• Detect suspicious activity
• Prevent fraud
• Protect customer accounts
• Verify transactions
• Secure our website
• Comply with legal obligations

We may process personal information where necessary to:

• Comply with applicable laws
• Respond to lawful government requests
• Maintain financial records
• Resolve legal disputes
• Enforce our Terms & Conditions

Where required under applicable law, we process personal information on one or more of the following grounds:

• Your consent.
• Performance of a contract with you, including fulfilling orders and providing customer support.
• Compliance with legal and regulatory obligations.
• Legitimate business purposes that are not overridden by your rights and freedoms.

Where processing is based on your consent, you may withdraw such consent at any time. Withdrawal of consent will not affect processing already carried out before such withdrawal, nor will it affect processing that is otherwise permitted or required by law.

Our website uses cookies and similar technologies to enhance functionality, improve security, remember user preferences and analyse website performance.

Cookies may help us:

• Keep your shopping cart active.
• Remember your preferences.
• Understand how visitors navigate the website.
• Improve page performance.
• Measure the effectiveness of marketing campaigns.
• Detect and prevent fraudulent activity.

Some cookies are necessary for the website to function correctly, while others help us improve user experience and understand website usage.

Where required, you may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.

Rejuva Healthcare respects your privacy and does not sell, rent or trade your personal information to third parties for monetary consideration.

However, in order to operate our business and fulfil customer orders, we may share limited personal information with trusted third-party service providers strictly on a need-to-know basis.

Such third parties are contractually or legally required to use the information only for the services they provide.

These may include:

To securely process payments made through our website.

Information shared may include:

• Name
• Order value
• Transaction reference
• Billing information

We do not receive or store your complete card details, UPI PIN or internet banking credentials.

To fulfil and deliver your order, we may share information including:

• Customer name
• Delivery address
• Mobile number
• Order number
• Parcel information

This information is shared only to the extent necessary for successful delivery.

We may engage trusted technology partners to help us operate and improve our business.

These services may include:

• Website hosting
• Cloud infrastructure
• Analytics
• Email delivery
• Customer relationship management
• Security monitoring
• Website optimisation

Such providers process information only on our behalf and under appropriate confidentiality obligations.

If you subscribe to our newsletter or choose to receive promotional communications, your information may be processed through our email marketing platform.

This enables us to:

• Send newsletters
• Send product announcements
• Send educational content
• Deliver abandoned cart reminders
• Deliver order-related communications
• Improve customer experience

You may unsubscribe from promotional emails at any time.

Please note that you will continue to receive essential transactional communications relating to your orders.

We may disclose personal information where required by law or where disclosure is reasonably necessary to:

• Comply with legal obligations
• Respond to lawful government requests
• Protect our legal rights
• Investigate fraud
• Prevent unlawful activity
• Protect the safety of customers or the public

To better understand how visitors use our website and improve customer experience, we may use analytics and performance measurement tools.

These technologies may collect information such as:

• Website pages visited
• Session duration
• Navigation patterns
• Device information
• Browser information
• Traffic sources
• Approximate geographic region
• Website interactions

This information is generally analysed in aggregated form and helps us improve website functionality, content and user experience.

Analytics information is not used to intentionally identify individual users unless necessary for fraud prevention or legal compliance.

We may use advertising technologies to better understand the effectiveness of our marketing campaigns and improve customer experience.

These technologies may help us:

• Measure campaign performance
• Understand website traffic sources
• Deliver relevant advertisements
• Improve website usability
• Measure conversion rates

Such technologies may use cookies or similar identifiers in accordance with applicable law.

Where required, your consent will be obtained before non-essential tracking technologies are activated.

If you subscribe to receive communications from DYSTNCT, we may send emails relating to:

• Product launches
• Educational wellness content
• Brand updates
• Promotional campaigns
• Product recommendations
• Customer surveys
• Newsletters

Every promotional email will include an option to unsubscribe.

You may also request removal from our marketing communications by contacting:

[support@dystnctwellness.com](mailto:support@dystnctwellness.com)

Please note that opting out of promotional emails will not affect transactional communications relating to your purchases.

Where customer accounts are available on our website, you are responsible for maintaining the confidentiality of your login credentials.

Customers should:

• Choose secure passwords.
• Avoid sharing login credentials.
• Notify us immediately if unauthorised access is suspected.

We are not responsible for losses arising from the unauthorised use of customer accounts where reasonable security precautions have not been followed.

We retain personal information only for as long as reasonably necessary to:

• Fulfil customer orders.
• Provide customer support.
• Maintain financial records.
• Comply with legal obligations.
• Resolve disputes.
• Enforce contractual rights.

Retention periods may vary depending on:

• Applicable laws.
• Tax regulations.
• Accounting requirements.
• Consumer protection obligations.
• Operational requirements.

Once information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with applicable law.

Protecting customer information is a priority for Rejuva Healthcare.

We implement reasonable technical, organisational and administrative safeguards designed to protect personal information from:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include:

• Encrypted communications where appropriate
• Secure hosting environments
• Access controls
• Password protection
• Security monitoring
• Limited employee access on a need-to-know basis

Despite our efforts, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers are encouraged to take reasonable precautions when using the internet and to protect their own devices and account credentials.

Some of our technology service providers or infrastructure providers may process information outside India where permitted under applicable law.

Where such processing occurs, we will take reasonable steps to ensure that appropriate safeguards are in place and that personal information continues to receive a level of protection consistent with applicable legal requirements.

The DYSTNCT website is intended for individuals capable of entering into legally binding contracts under applicable Indian law.

We do not knowingly collect personal information from children where such collection is prohibited under applicable law.

If we become aware that personal information has been collected in violation of applicable legal requirements, we will take reasonable steps to delete such information.

Parents or guardians who believe that a child has provided personal information to us may contact:

[support@dystnctwellness.com](mailto:support@dystnctwellness.com)

so that appropriate action may be taken.

If Rejuva Healthcare undergoes a merger, acquisition, business restructuring, asset sale or similar corporate transaction, customer information may be transferred as part of that transaction, subject to applicable legal requirements.

Any successor entity will continue to handle personal information in accordance with this Privacy Policy or provide an updated privacy notice where required by law.

We respect your privacy and are committed to providing you with appropriate control over your personal information, subject to applicable law.

Depending on the nature of your interaction with us and applicable legal requirements, you may have the right to:

• Request confirmation as to whether we process your personal information.
• Request access to the personal information that we hold about you.
• Request correction or updating of inaccurate or incomplete personal information.
• Request deletion of your personal information where legally permissible.
• Withdraw consent previously provided for specific processing activities.
• Request that we stop sending promotional communications.
• Raise concerns regarding the manner in which your personal information is being processed.

Certain requests may be subject to verification of identity and applicable legal or regulatory obligations.

We may retain certain information where required by law, for legitimate business purposes or for the establishment, exercise or defence of legal claims.

Where we process your personal information based on your consent, you may withdraw such consent at any time.

Withdrawal of consent will not affect:

• Processing already undertaken prior to withdrawal.
• Processing required for compliance with applicable laws.
• Processing necessary for fulfilling contractual obligations that remain outstanding.

Please note that withdrawing consent for certain processing activities may affect our ability to provide some services or complete certain requests.

Requests to withdraw consent may be sent to:

[support@dystnctwellness.com](mailto:support@dystnctwellness.com)

Customers who subscribe to receive marketing communications may choose to stop receiving promotional messages at any time.

You may:

• Click the "Unsubscribe" link included in promotional emails.
• Contact our customer support team.

Please allow a reasonable period for your preferences to be updated across our systems.

Please note that even after opting out of promotional communications, we may continue to send essential service-related communications, including:

• Order confirmations
• Shipping updates
• Refund notifications
• Customer support responses
• Important legal or security notices

Customers are responsible for ensuring that the personal information provided to us remains accurate and up to date.

If any of your details change, including your:

• Name
• Email address
• Mobile number
• Delivery address

please notify us so that we can update our records accordingly.

Accurate information helps us provide efficient customer support and successful order fulfilment.

If you have any questions, concerns or complaints regarding this Privacy Policy or the processing of your personal information, you may contact us using the details below.

We are committed to reviewing and responding to privacy-related concerns in a timely and reasonable manner.

Privacy & Customer Support

Email: support@dystnctwellness.com

Website: https://www.dystnctwellness.com

Registered Office:

516 3rd Floor, Deep Plaza Complex, Civil Lines, Opposite District Court, Gurugram, Haryana 122001

We will endeavour to acknowledge and address genuine privacy-related requests as promptly as reasonably possible, subject to applicable law.

We may revise or update this Privacy Policy from time to time to reflect:

• Changes in applicable laws or regulations.
• Changes to our products or services.
• Changes to our technology or security practices.
• Changes to our business operations.

The updated version will always be published on our Website with the revised "Last Updated" date.

We encourage customers to review this Privacy Policy periodically to remain informed about how their personal information is handled.

Your continued use of the Website after any updates constitutes your acknowledgment of the revised Privacy Policy.

Our Website may contain links to third-party websites or services for your convenience.

Such websites operate independently and maintain their own privacy practices.

Rejuva Healthcare does not control and is not responsible for the privacy practices, content or security of third-party websites.

We encourage users to review the privacy policies of any third-party websites they choose to visit.

The DYSTNCT Website is intended primarily for customers located in India.

If you access the Website from outside India, you acknowledge that your information may be processed and stored in accordance with applicable Indian laws and this Privacy Policy.

While Rejuva Healthcare takes reasonable steps to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, except to the extent required under applicable law, Rejuva Healthcare shall not be responsible for losses arising solely from circumstances beyond its reasonable control, including sophisticated cyber-attacks, failures of third-party infrastructure or other unforeseen technical events.

Nothing in this Privacy Policy limits any statutory rights available to individuals under applicable law.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Gurugram, Haryana, unless otherwise required by applicable law.

For any questions relating to this Privacy Policy or the processing of your personal information, please contact us.

Rejuva Healthcare (a Sole Proprietorship)

Operating Brand: DYSTNCT

Website

https://www.dystnctwellness.com

Customer Support

support@dystnctwellness.com

Registered Office

516 3rd Floor, Deep Plaza Complex, Civil Lines, Opposite District Court, Gurugram, Haryana 122001

By accessing or using the DYSTNCT Website, creating an account (where applicable), subscribing to our communications or placing an order, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage and disclosure of your personal information as described herein, to the extent permitted by applicable law.

Where additional or specific consent is required under applicable law, we will seek such consent separately before processing your personal information for that purpose.