Shipping Policy

Last Updated: August 2026

Thank you for choosing DYSTNCT.

This Shipping Policy explains how orders placed through https://www.dystnctwellness.com are processed, dispatched and delivered.

The DYSTNCT website is owned and operated by Rejuva Healthcare (a Sole Proprietorship) ("Rejuva Healthcare", "we", "our" or "us").

By placing an order on our Website, you agree to this Shipping Policy together with our Terms & Conditions, Privacy Policy and Return & Refund Policy.

We currently ship to serviceable locations across India.

Delivery availability depends on courier serviceability for the destination PIN code.

At present, we do not offer international shipping unless expressly stated on the Website.

Orders are processed only after successful payment confirmation.

Since DYSTNCT currently operates on a prepaid-only model, no order enters processing until payment has been successfully authorised.

Orders are generally processed within 1–2 business days.

Business days exclude Sundays and notified public holidays.

During periods of exceptionally high order volumes, launches, promotional campaigns or unforeseen operational circumstances, processing timelines may be extended. Customers will be informed wherever reasonably possible.

After a successful order placement, customers will receive an order confirmation via the email address provided during checkout.

The confirmation will typically include:

• Order Number
• Products Ordered
• Payment Status
• Billing Summary
• Shipping Address

Customers are requested to review the confirmation carefully and immediately notify us of any discrepancies.

Once an order has been packed and handed over to our logistics partner, a dispatch confirmation will be sent.

The dispatch confirmation may include:

• Tracking Number
• Courier Details
• Estimated Delivery Timeline
• Tracking Link

Dispatch timelines are estimates only and may vary depending on operational conditions.

To ensure reliable nationwide delivery, DYSTNCT works with trusted logistics providers through NimbusPost.

Courier partners may vary depending on:

• Delivery location
• Service availability
• Operational requirements
• Courier performance

We reserve the right to determine the most appropriate logistics partner for each shipment.

Estimated delivery timelines vary depending on the destination.

Typical deliveries are completed within approximately:

• Metro cities: 2–5 business days
• Tier 2 & Tier 3 cities: 3–7 business days
• Remote locations: 5–10 business days

These timelines are estimates only and are not guaranteed delivery commitments.

Certain delays may occur due to circumstances beyond the reasonable control of Rejuva Healthcare.

Examples include:

• Extreme weather
• Floods
• Natural disasters
• Public holidays
• Strikes
• Political disturbances
• Government restrictions
• Transportation disruptions
• Courier operational issues
• Incorrect delivery information

Such delays shall not constitute a breach of our obligations.

We will make reasonable efforts to keep customers informed where practicable.

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

From time to time, DYSTNCT may offer promotional free shipping on selected products, campaigns or order values.

Eligibility for such promotions will be clearly communicated on the Website.

Customers are solely responsible for providing accurate and complete delivery information.

Please ensure that the following details are correct:

• Recipient Name
• Mobile Number
• House / Building Number
• Street Address
• Landmark (if applicable)
• City
• State
• PIN Code

Rejuva Healthcare shall not be responsible for delays or failed deliveries arising from incorrect or incomplete information provided by the customer.

Requests to modify the shipping address can only be considered before the order has been dispatched.

Once the shipment has been handed over to the courier partner, changes may not be possible.

Any modification request remains subject to operational feasibility.

Courier partners generally attempt delivery in accordance with their internal operating procedures.

If delivery cannot be completed due to:

• Customer unavailable
• Incorrect address
• Incorrect contact details
• Refusal to accept delivery

the shipment may be returned to us.

Additional shipping charges may apply if re-dispatch is requested.

Customers may track their shipment using the tracking details shared after dispatch.

Tracking information is generally updated by the courier partner and may not reflect real-time movement immediately.

Any delay in updating tracking information is the responsibility of the logistics provider and not Rejuva Healthcare.

If the outer package appears visibly damaged at the time of delivery, customers are encouraged to:

• Photograph the package before opening it.
• Photograph the product immediately after opening.
• Contact us within 48 hours of delivery.

Prompt reporting helps us investigate the matter efficiently with our logistics partners.

If your shipment appears incomplete, please notify us within 48 hours of delivery.

Please include:

• Order Number
• Photographs of the package
• Photographs of all received products

Our support team will investigate the matter and provide an appropriate resolution.

If a shipment is confirmed as lost in transit by the logistics provider, Rejuva Healthcare will investigate the matter.

Where appropriate, we may:

• Dispatch a replacement product, or
• Process a refund,

subject to verification and our internal review.

Risk in the products transfers to the customer upon successful delivery to the shipping address provided during checkout.

Customers are encouraged to inspect their shipment promptly upon receipt.

DYSTNCT currently operates on a prepaid-only basis.

Cash on Delivery (COD) is not available.

We reserve the right to introduce or discontinue payment methods in the future without prior notice.

If an order is returned because:

• Delivery was refused,
• The address was incorrect,
• The customer was repeatedly unavailable,
• The shipment could not be delivered for reasons attributable to the customer,

Rejuva Healthcare reserves the right to recover any additional shipping or handling costs incurred before arranging re-dispatch, where applicable.

If you require assistance regarding your shipment, please contact us.

Customer Support

Email: [support@dystnctwellness.com](mailto:support@dystnctwellness.com)

Website: https://www.dystnctwellness.com

Please include your Order Number in all shipping-related correspondence to help us assist you more efficiently.

Rejuva Healthcare reserves the right to amend this Shipping Policy from time to time.

Any changes will become effective upon publication on the Website.

Customers are encouraged to review this page periodically.

This Shipping Policy shall be governed by the laws of India.

Any disputes arising in relation to this Shipping Policy shall be subject to the exclusive jurisdiction of the competent courts located in Gurugram, Haryana, unless otherwise required under applicable law.