Return & Refund Policy

Last Updated: August 2026

Thank you for shopping with DYSTNCT.

This Return & Refund Policy explains how returns, replacements, cancellations and refunds are handled for purchases made through https://www.dystnctwellness.com.

The Website is owned and operated by Rejuva Healthcare (a Sole Proprietorship) ("Rejuva Healthcare", "we", "our" or "us"). DYSTNCT is the consumer-facing wellness brand operated by Rejuva Healthcare.

By placing an order through our Website, you acknowledge that you have read and agreed to this Return & Refund Policy together with our Terms & Conditions, Privacy Policy and Shipping Policy.

We are committed to delivering products that meet our quality standards.

Because DYSTNCT products are wellness and nutraceutical products intended for personal consumption, returns are necessarily limited in the interest of customer safety, hygiene and product integrity.

This policy has been designed to balance customer protection with the safe handling of consumable products.

Customers may request cancellation only before the order has been dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled.

Cancellation requests are subject to confirmation by our customer support team.

Where a cancellation is successfully processed before dispatch, the applicable refund will be initiated to the original payment method.

A replacement or refund may be considered only in the following situations, subject to verification by our customer support team:

• The incorrect product was delivered.
• The product was received in a damaged condition.
• The package was visibly tampered with before delivery.
• The product has a manufacturing defect.
• The shipment is confirmed as lost in transit by the logistics partner.

Each request will be reviewed individually before an appropriate resolution is provided.

For hygiene and safety reasons, we generally do not accept returns or provide refunds in the following situations:

• Opened products.
• Used products.
• Products with broken safety seals after delivery.
• Products returned without their original packaging where required for verification.
• Orders placed incorrectly by the customer.
• Change of mind after delivery.
• Personal taste or flavour preference.
• Individual expectations or desired wellness outcomes not being achieved.
• Delay caused by incorrect delivery details provided by the customer.
• Delay caused by circumstances beyond our reasonable control.

If your order qualifies for review under this policy, you must notify us within 48 hours of successful delivery.

Please email:

[support@dystnctwellness.com](mailto:support@dystnctwellness.com)

with the following information:

• Order Number
• Registered email address
• Contact number
• Description of the issue
• Clear photographs of the outer package
• Clear photographs of the product
• Photographs showing the issue (where applicable)

Failure to notify us within the stated period may affect our ability to investigate the matter and may result in the request being declined.

To protect customers and prevent misuse, all requests are reviewed before approval.

Depending on the circumstances, we may request additional information or photographs.

Approval of a replacement or refund remains at the discretion of Rejuva Healthcare after reasonable verification.

Where appropriate, we may offer a replacement instead of a refund.

Replacement requests are subject to:

• Product availability.
• Verification of the reported issue.
• Compliance with this Policy.

If the same product is unavailable, we may, at our discretion:

• Offer an equivalent replacement.
• Issue a refund.

Where a refund is approved, it will be processed to the original payment method used for placing the order.

Refund processing timelines may vary depending on your bank or payment provider.

Once initiated by us, refunds generally reflect within 5–10 business days, although actual timelines may vary.

We are not responsible for delays caused by banks, payment networks or payment service providers.

Shipping charges, if any, are generally non-refundable.

However, where the error was solely attributable to Rejuva Healthcare (including incorrect product shipment or verified manufacturing defects), reasonable shipping charges paid by the customer may also be refunded where applicable.

If a customer refuses delivery without a valid reason covered under this Policy, Rejuva Healthcare reserves the right to decline any refund of shipping or handling costs incurred.

Repeated refusal of deliveries may result in future orders being declined.

Where a shipment is returned to us because:

• The customer was unavailable.
• The delivery address was incorrect.
• Delivery was repeatedly unsuccessful for reasons attributable to the customer.
• The shipment was refused without valid cause.

Re-dispatch may be offered subject to payment of any additional shipping charges, where applicable.

If a shipment is confirmed by the logistics partner as permanently lost before delivery, Rejuva Healthcare will investigate the matter.

Upon confirmation, we may, at our discretion:

• Dispatch a replacement product, or
• Issue a full refund to the original payment method.

To protect our customers and business operations, Rejuva Healthcare reserves the right to reject any request that appears to involve:

• False claims.
• Misrepresentation.
• Manipulated evidence.
• Repeated abuse of return or refund policies.
• Fraudulent activity.

Where fraud is reasonably suspected, we reserve all rights available under applicable law.

If you believe a product has a manufacturing issue, please discontinue use and contact us immediately.

Our team may request additional information to facilitate an appropriate review.

Nothing in this Policy limits any rights that may be available to consumers under applicable law.

Customers are encouraged to:

• Inspect their order promptly upon delivery.
• Store products according to the instructions provided on the packaging.
• Read all product directions before use.
• Contact us promptly if any issue is identified.

For any return, replacement or refund request, please contact:

Customer Support

Email: [support@dystnctwellness.com](mailto:support@dystnctwellness.com)

Website: https://www.dystnctwellness.com

Please include your Order Number in all correspondence.

Rejuva Healthcare reserves the right to modify or update this Return & Refund Policy at any time.

The latest version will always be published on the Website together with the revised "Last Updated" date.

Continued use of the Website after any updates constitutes acceptance of the revised Policy.

This Return & Refund Policy shall be governed by the laws of India.

Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Gurugram, Haryana, unless otherwise required by applicable law.